Frequently Asked Questions

Facade Inspector is an AI-powered building exterior inspection analytics utilizing data-sources from wall-robotics and drones to deliver precise and efficient automated inspection results, helping property developers and property management firms maintain the aesthetic and structural integrity of their building portfolio: Detect, document, and monitor defects over time with improved maintenance efficiency to ensure timely closure of work-orders.

Our proprietary machine learning algorithms with 95.7% accuracy speeds up the process of anomaly identification and provides an overview of defects on web-based dashboards. Automated generated reports in various formats are also available for download highlighting issues found on a building in a fraction of a time compared to current manual inspection processes.

Most solutions in the market are manual and require expensive Gondolas, Rappels or cranes. The rare few that do engage drones are still very manual requiring manual inspection of the images and data collected. H3 Zoom.ai automates the interpretation of the data and reporting through automated workflows reducing the time taken by over 80%. Our clients have experienced over 50% cost savings and most importantly mitigate safety challenges with work-at-height.

Upload your aerial images onto our platform and an automated workflow kicks in to analyze the images. View a comprehensive report of your building, gain insights, and take remedial action. Do contact us at sales@h3zoom.ai to learn more.

No! Our platform is tailored for building owners, facility managers, and engineering consultants. You can start your drone inspection journey with these easy steps: 1) If you operatate drones - contact us for an onboarding session 2) Head out to the site of interest and start your drone inspection 3) Upload the images or video footage onto the H3Zoom.ai Facade Inspector Platform 4) Sit back and wait for the insights to be generated 5) Assess the issues found for repair & rectification works

Do take a look at our Case Studies page for more information. Alternatively, reach out to us at sales@h3zoom.ai for sharing.

We provide customer support to our paid and trial customers around the world. Our Support team is located in Singapore. For those outside these areas, it's best to email support@h3zoom.ai and they will respond promptly during local working hours. Our team can support English, French, Portuguese, and Mandarin enquiries. Additionally, before contacting us with a technical issue, please review the questions and answers in H3 Zoom.AI Forum Page. In most every situation, the responses we have documented should solve your issue. If for some reason you do not see a response for your problem, send us an email using our Contact Form.

For operations in Singapore, we will be providing an end-to-end service inclusive of drone flight operations. Alternatively, if you have your own drone operations team, we can assist you on your drone inspection journy through our client enablement program. If you’re in a market outside of this, we are happy to connect you to our operational partners in Australia, Brazil, and Hong Kong.

We offer several subscription-based options depending on how many buildings you need to scan. Reach out to us at sales@h3zoom.ai, and we will walk you through the plan most appropriate for you.

It depends on the complexity of the building and number of images. A building with 12 floors will take approximately 3 - 4 hours.

You will receive access to the H3 Zoom.ai platform where you will find tools to upload your datasets (images or video footage). The platform will automatically process the datasets and notify you through an email alert upon completion. You will get various insights on your portfolio with different dashboards. In addition, subscription to an Enterprise account will open up more features and support. Reach out to sales@h3zoom.ai to learn more.

We will do our best to respond to all “Contact Us” Enquiries with 24-48 business hours (Mondays to Fridays). If you are looking for technical support, please reach out to us through our support site, try our 24x7 community forum, or email support@h3zoom.ai. For Enterprise Customers, please reach out to your H3 Zoom.AI Account Manager, or email support@h3zoom.ai.

To cancel your annual subscription, please contact your H3 Zoom.AI Account Manager or email us at support@h3zoom.ai

Welcome to FAÇADE INSPECTOR by H3 ZOOM.AI! FAÇADE INSPECTOR offers a cloud-based software (“Services”), turning inspection image data into insights accessible for FMC owners. Since our product is cloud based, you can access your information through the web and through a number of device types (e.g., desktop, laptop, tablets, and smartphone devices). This agreement, the FAÇADE INSPECTOR Terms of Service (“Terms”), outlines the terms regarding your use of our products and services. These Terms are a legally binding contract between you and H3 Zoom.AI (“H3 Zoom.AI”, “we” or “us”) so please read carefully. If you do not agree with these Terms, you may not register or use any of the Services. Using our Services You must follow any policies made available to you within the Services. Don’t misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access other than as expressly set out in these Terms. Other than User Content (addressed below), you may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services. In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications. Eligibility You must be at least 16 years of age to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 21 years old; (b) you have not previously been suspended or removed from the Service; (c) you are not a member of any military or armed forces organization ; (d) you have not previously been convicted of a crime or violated any CAAS or other aviation regulation; and (e) your registration and your use of the Service is in compliance with all applicable laws and regulations. User Responsibility You are solely responsible for ensuring that you comply with all applicable legal requirements for the operation of any aircraft, including any requirement that you detect and avoid other aircrafts. You must at all times comply with all applicable local, state, federal, and international laws and regulations related to the operation of unmanned aerial devices and your use of the Service in your territory of operation, including any applicable laws with regard to privacy. You will obtain and maintain all necessary licenses, consents, and authorizations of any kind. Your H3 Zoom.AI Account You may need a H3 Zoom.AI Account in order to use some of our Services. You may create your own H3 Zoom.AI Account, or your H3 Zoom.AI Account may be assigned to you by an administrator, such as your employer. An account is defined as one named user individual (“User”) that can use the Service at a time. Multiple Users may not use the same User account, and only one human being can be associated with a particular User account. If you are using a H3 Zoom.AI Account assigned to you by an administrator, different or additional terms may apply and your administrator may be able to access or disable your account. To protect your H3 Zoom.AI Account, keep your password confidential. You are responsible for the activity that happens on or through your H3 Zoom.AI Account. Try not to reuse your H3 Zoom.AI Account password on third-party applications. Ownership; Proprietary Rights The Service is owned and operated by H3 Zoom. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (“Materials”) provided by H3 Zoom are protected by intellectual property and other laws. Except as expressly authorized by H3 Zoom, you may not make use of the Materials. In addition, we will own any and all right, title, and interest in, and to any feedback, suggestions, information, or materials you convey to us related to the Service in connection with your use of the Service ("Feedback"). You hereby assign to H3 Zoom all right, title, and interest in such Feedback. Billing and Payment Access to the Service requires you to purchase a subscription and to pay our automatically recurring monthly or annual subscription fees. Access to certain features of the Service may require you to pay additional fees. All paid plans must enter a valid payment account. For monthly payment subscription plans, the Service is billed automatically in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made. More information about Billing and Payment are available at http://support.H3 Zoom.com/docs/payment. Privacy and Copyright Protection H3 Zoom’s privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that H3 Zoom can use such data in accordance with our privacy policies. We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the Singapore Digital Copyright Act. Your Content in our Services Certain features of the Service may permit users to generate or post content, including messages, reviews, video, maps, models, folders, data, text, photographs, images, and data gathered by a drone or device (“User Content”). You retain ownership of any intellectual property rights that you hold in that User Content. In short, what belongs to you stays yours. To provide our Service, we do require a license to your User Content, so that we can store your data on our servers, process it and transmit it to you: when you upload, submit, store, send or receive content to or through our Services, you hereby grant to H3 Zoom (and those we work with) a non-exclusive, worldwide license to use, store, reproduce, process, modify, publish, transmit, display, and distribute your User Content. The rights you grant in this license are for the limited purpose of operating and improving our Services, and to develop new products and services. This license continues even if you stop using our Services. Why do we need these rights? The following situations are a few examples of where we would need these rights: In order to receive your uploaded images, we need the right to store and transmit the data. We need the rights to store, transmit, process, modify the user content (images) in order to turn your images into 2D reports and 3D models. If you would like to see the resulting maps/models and share them with people you have selected using H3 Zoom, we need the rights to transmit, display and distribute your user content. Again - you own the Intellectual Property of the data, that means we can’t share or distribute this data without your permission. But we need these rights to provide the service. User Content Representations and Warranties You are solely responsible for your User Content and the consequences of posting or publishing User Content. By posting and publishing User Content, you represent, and warrant that: you are the creator and owner of, or have the necessary licenses, rights, consents, and permissions to use and to authorize H3 Zoom and users of the Service to use and distribute your User Content; and your User Content, and the use thereof as contemplated herein, does not and will not: (i) infringe any third-party right, including any intellectual property, privacy or proprietary right; or (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person. User Content Disclaimer We are under no obligation to edit or control User Content that you or other users post or publish, and will not be in any way responsible or liable for User Content. H3 Zoom may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against H3 Zoom with respect to User Content. About Software in our Services H3 Zoom gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by H3 Zoom as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by H3 Zoom, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission. The Software may contain or be accompanied by software code provided by third parties (“Third Party Software”) that is subject to separate license terms (the “Third Party Terms”), and not any license contained in these Terms. Your use of the Third Party Software in conjunction with the Service in a manner consistent with the Terms is permitted. However, you may have broader rights under the applicable Third Party Terms and nothing in these Terms is intended to impose further restrictions on your use of the Third Party Software. You can find certain required notices and other information regarding Third Party Software at http://support.H3 Zoom.com/docs/third-party-software. Modifying and Terminating our Services We are constantly changing and improving our Services. We may add or remove functionality or features, and we may suspend or stop a Service altogether. You can stop using our Services at any time, although we’ll be sorry to see you go. H3 Zoom may also stop providing Services to you, or add or create new limits to our Services at any time. We believe that you own your data and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to get information out of that Service. Our Warranties and Disclaimers We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services. OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER H3 ZOOM NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS”. SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES. Liability for our Services WHEN PERMITTED BY LAW, H3 ZOOM, AND H3 ZOOM’S SUPPLIERS AND DISTRIBUTORS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES. TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF H3 ZOOM, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN). IN ALL CASES, H3 ZOOM, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE. Indemnity You agree to defend, indemnify, and hold H3 Zoom and our affiliates, officers, agents, and employees harmless from and against any demands, loss, liability, claims or expenses (including reasonable attorneys’ fees) made against us by any third party due to or arising out of your use of the Service. Force Majeure H3 Zoom will not be liable for any failure or delay in the availability of the Service or any other performance of its obligations under these Terms on account of strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, governmental action, labor conditions, earthquakes, material shortages, or any other cause that is beyond H3 Zoom’s reasonable control, including any failure of wireless cellular services provided by any third party in connection with your use of the Service. Dispute Resolution These Terms provide that all disputes between you and H3 Zoom will be resolved by BINDING ARBITRATION. You agree to give up your right to go to court to assert or defend your rights under this contract, except for matters that may be taken to small claims court. Your rights will be determined by a neutral arbitrator and not a judge or jury, and your claims cannot be brought as a class action. Please review our Dispute Resolution policy available at http://support.H3 Zoom.com/docs/dispute-resolution for the details regarding your agreement to arbitrate any disputes with H3 Zoom. Business uses of our Services If you are using our Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify H3 Zoom and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorney's fees. About these Terms We may modify these Terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the Terms regularly. We’ll post notice of modifications to these Terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should cancel your H3 Zoom Account and discontinue your use of that Service. These Terms control the relationship between H3 Zoom and you. They do not create any third party beneficiary rights. If there is a conflict between these Terms and any additional terms, the additional terms will control for that conflict. If you do not comply with these Terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future). If it turns out that a particular term is not enforceable, this will not affect any other terms. Contact Us If you have questions about this Agreement or about H3 Zoom, please visit our contact page or write to us at: H3 Zoom Pte. Ltd. 67 Ayer Rajah Crescent #03-23/24 Singapore 139950